Insite Analytics Pty Ltd (ACN 693 208 589) trading as Insite Analytics ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, hold, use, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy applies to personal information collected through our website at insiteanalytics.net (the "Site").
1. What personal information we collect
The only personal information we collect through the Site is the information you choose to provide when you submit our contact form, namely:
- your name;
- your email address; and
- the contents of your message.
We do not require you to provide any personal information to browse the Site. If you choose not to provide your details through the contact form, we will be unable to respond to your enquiry.
2. How we collect personal information
We collect personal information directly from you when you complete and submit the contact form on the Site. We do not collect personal information about you from third parties through the Site.
3. Why we collect, hold, and use personal information
We collect, hold, and use your personal information for the following purposes:
- to respond to your enquiry, including arranging a demonstration or assessment of our services;
- to communicate with you about our services where you have requested this; and
- to maintain a record of our correspondence with you.
We will not use your personal information for direct marketing unless you have asked us to contact you for that purpose, and you may opt out of any such communications at any time.
4. Disclosure of personal information
We do not sell, rent, or trade your personal information. We may disclose your personal information:
- to our employees and contractors who need the information to respond to your enquiry;
- to third-party service providers who assist us in operating the Site or managing our communications (such as email and website hosting providers), strictly for those purposes; and
- where required or authorised by law.
5. Overseas disclosure
We do not routinely disclose personal information to overseas recipients. However, some of our third-party service providers (such as email or hosting providers) may store data on servers located outside Australia. Where this occurs, we take reasonable steps to ensure those providers handle your personal information in a manner consistent with the Australian Privacy Principles.
6. Storage and security
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and from unauthorised access, modification, or disclosure. Personal information submitted through the contact form is stored securely and access is limited to personnel who require it to respond to your enquiry.
We retain your personal information only for as long as it is needed for the purposes described in this policy, or as required by law, after which it is securely destroyed or de-identified.
7. Accessing and correcting your personal information
You may request access to the personal information we hold about you, or ask us to correct it, by contacting us using the details below. We will respond to your request within a reasonable period. There is no charge for making a request, although we may charge a reasonable fee for providing access in some circumstances, which we will advise you of in advance.
8. Making a complaint
If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us using the details below. We will investigate your complaint and respond within a reasonable period. Email: hello@insiteanalytics.net
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
- Website: www.oaic.gov.au
- Phone: 1300 363 992
9. Changes to this policy
We may update this Privacy Policy from time to time. The current version will always be available on the Site, with the date of the most recent update shown at the top of this page.
10. Contact us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:
Email: hello@insiteanalytics.net Locations: Perth | Melbourne | Adelaide